Report pollution
Check out our A to Z list of who and how to report different types of air, noise, and land pollution:
Bombo Quarry - blasting, noise and dust
Report complaints about pollution from Bombo Quarry blasting, noise, and dust to NSW EPA on 131 555.
Gas leak
If you suspect a gas leak call000for Fire and Rescue NSW.
Illegal pile burning
If you see an illegal pile burn that is out of control call 000 for Fire and Rescue NSW.
If you see an illegal pile burn please contact the Illawarra area RFS on (02) 4230 8200.
Noise - air conditioning, exhaust fans, pool pumps
If you have a problem with minor noise pollution from air conditioning units, exhaust fans, pool pumps or similar during normal business hours (8.30am-4.30pm Monday-Friday) contact Council on (02) 4232 0444.
Noise - building sites
If you have a problem with a building site including noise, sediment control, or out of hours operation contact:
Noise - car alarms, home alarms
Report noisy car or home alarms to NSW Police on 131 444
Or contact Lake Illawarra Police Station on (02) 4232 5599.
Noise - licensed venues
Report any neighbourhood disturbances from licensed venues such as excessive noise and antisocial behaviour to Liquor & Gaming NSW.
Noise - motor vehicles and trail bikes
Report noisy motor vehicles including trail bikes to NSW Police on 131 444
Or contact Lake Illawarra Police Station on (02) 4232 5599.
Noise - music and parties
Musical instruments and sound equipment should not be heard within a neighbours house between 10pm until 8am every day and 12 midnight until 8am on any Friday, Saturday or day immediately before a public holiday.
If your experiencing noise try to solve the problem amicably by talking to your neighbour. They may not realise that their celebration it is creating a nuisance or is too loud.
To report noise from parties or music outside of business hours please contact Local Police on 131 444.
If the matter relates to a holiday rental, please see section ‘Noise – short term rental accommodation’.
For ongoing issues such as constant use of a stereo or public address systems, please contact us during normal business hours (8.30am-4.30pm Monday-Friday) on (02) 4232 0444 or report online:
Report a noise issue
Noise - recreational boating
Report noise from recreational boating or jet skis to Transport for NSW - Roads and Maritime on 131 236.
Noise - short term rental accommodation
Make a noise complaint for short term rental accommodation:
- If there is an immediate issue such as noise compliant or anti-social behaviour call the police on 131 444 (NSW Police Assistance line for non-life-threatening emergencies)
- If Council receives a complaint regarding a STRA such as fire safety (including overcrowding), planning approvals, parking or ongoing noise, we will check if the property is registered with the NSW Planning Portal and report the nature of the complaint to the owner/managing agent (if complaints continue to be received, Council will forward the details of the complaints to Fair Trading)
Report to NSW Fair Trading
Pollution hazardous material or toxic chemicals
If you see pollution involving hazardous material or toxic chemicals please call 000 for Fire and Rescue NSW.
Pollution - major incidents and emergencies
Report major pollution incidents and emergencies to NSW EPA on 131 555.
Sewage leak - major urban (sewage treatment plant)
Report major urban sewage leaks from sewage treatment plants to Sydney Water on 132 090.
Sewage leak - waterway contamination, public health risk
Report any sewage leaks that are contaminating waterways and posing a health risk to Sydney Water on 132 090.
Street gutters and drains
If you see pollution in street gutters and drains contact Council during normal business hours (8.30am-4.30pm Monday-Friday) on (02) 4232 0444.
Outside normal business hours (before 8.30am or after 4.30pm Monday-Friday) or on weekends or public holidays contact Council Rangers on 0409 917 092.
Uncontrolled dry cutting and grinding (silica dust)
If you see work at a building site that involves uncontrolled dry cutting or grinding, and you suspect unsafe handling contact Safework NSW on 131 050.
Wastewater issue
Report urban wastewater outages and faults to Sydney Water 13 20 90.
Water pollution
Report water pollution to the Environmental Protection Agency (EPA) on 131 555.