Council’s payments and planning systems will be unavailable due to planned maintenance for one week from 12 - 17 November 2024.
Our systems should be back up and running from Monday 18 November.
Payments, applications, bookings and refunds
During the maintenance period, Council will not be able to accept payments via our website or phone, nor process new applications. This relates to all payments, including but not limited to:
- Rates payments
- Companion animal licences
- Planning and Development related applications
- Planning certificates
- Other certificates and applications
- Community Halls and other bookings, including refunds
- Cemeteries (see below for alternative payment methods)
During the maintenance period, Council can only accept cash or cheque payments at the Cashier and a handwritten receipt will be issued. Payments will be reconciled with your account after the completion of maintenance.
Please refer to your Rates or Debtors notice for alternative payment options you can use while maintenance is being undertaken, such as Bpay or Australia Post.
For all other payments and bookings, we encourage customers to make any anticipated payments or bookings prior to this period, or afterwards.
Customer requests, complaints and feedback
The system maintenance will also affect our customer request system.
You can log customer requests online via an online form, or by calling or speaking to Council in person.
Complaints and feedback can still be lodged via Contact us online Kiama Council.
Our ability to process email enquiries and requests will be impacted and we would be grateful for your understanding. We will endeavour to prioritise and process emails as soon as we can.
DA Tracker
During this maintenance period, there will be no access to DA Tracker, this means:
- Council cannot process Development Applications (DAs) lodged during the shutdown period.
- Customers will still be able to lodge applications in the NSW Planning Portal.
- Notification of Development Applications will be extended by 1 week to account for shutdown (DA tracker will not be available).
Requests for information, GIPAs and subpoenas
During the maintenance period, Council will not have access to records for GIPA requests, informal requests for information or subpoena requests. We urge customers to make any anticipated requests prior to 12 November, or afterwards.
Any requests that can’t be processed during this period will be actioned in order of urgency once our systems are back up from Monday 18 November.
If you have further enquiries about payments , applications or bookings, please contact us https://www.kiama.nsw.gov.au/Contact-us