Some of Council's facilities will be closed or have different opening times over the summer holiday period, including our administration building which will close at 3pm on 24 December and reopen at 8.45am on 2 January.
Please note our online payments portal (rates and invoice payments) is offline over the Christmas break. Payments can be made using the BPAY option on the bottom of your invoice or rates notice. We apologise for any inconvenience this may cause.
Published on 18 November 2024
Council has now completed its planned upgrade to our payments and planning systems. All services are now back online and available.
Many of the processes you’re used to completing online such as paying rates and invoices and submitting customer requests or complaints have been upgraded, but largely remain the same – you may not even notice a difference.
However, the DA Tracker has had a makeover, and we will refer to it as the Application Tracker moving forward.
We know that changes to digital platforms can be confusing so please get in contact with our Customer Services team if you’re experiencing any issues Contact us Kiama Council (nsw.gov.au).
Council would like to thank the community for their patience during the planned maintenance and we hope our updated systems improve your customer experience moving forward.