Please note our online payments portal (rates and invoice payments) is offline over the Christmas break. Payments can be made using the BPAY option on the bottom of your invoice or rates notice. We apologise for any inconvenience this may cause.
Some of Council's facilities will be closed or have different opening times over the summer holiday period, including our administration building which will close at 3pm on 24 December and reopen at 8.45am on 2 January.
Developed collaboratively with community members and Council staff, the strategy provides a structured framework for engaging residents on crucial issues, projects, and policies. It focuses on transparency and inclusivity, aiming to build staff capacity, meet communities where they are, and close the loop through timely follow-up communications. By prioritising these key action areas, Council aims to strengthen how it engages with the community, cultivates trust and ensures decisions reflect the diversity of voices of our community.
Read our Community Engagement Strategy(PDF, 1MB) or check out the Community Engagement Process undertaken to develop the Strategy. Community pop-upsMeeting community where they are, our community pop-ups place Council staff at high-traffic locations across the Municipality during peak times. Providing residents with informal opportunities to engage directly with us throughout the year. These pop-ups complement our online engagement efforts and targeted stakeholder activities. See our Community Pop-up Schedule